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Key Achievements

A. Taxpaying Services
  • This office is dedicated to promoting the concept of marketing in the public sector and providing the general public with services of high quality and superb efficiency based on the belief of comprehensive taxation services. We make great use of the media, broadcasting, advertisements, press releases, posters, flyers, workshops, and the Internet. Furthermore, we work with communities and the heads of villages to promote taxation, thus receiving wide recognition.
  • An electronic signature management system has been established to allow the service staff to download relevant data of the applicant and scan concerned certificates through the system when an applicant applies for some matter at the counter so that the applicant will not need to fill the paper-made application form and enjoy a more efficient electronic application service.
  • A more flexible service including application for an inquiry on 24 items of tax data through telephone, fax and online appointment, taking relevant files at a specified service counter at the time appointed and extension of the file pick-up time to 7:30 pm has been offered to serve numerous office workers better.
  • To meet the demands of the general public, this office edits its promotional material with content that is easy to understand, such as “Tax Saving Tips” and “General Knowledge of Taxation,” which are favored by the public. In addition, it produces a variety of posters to promote taxation.
  • This office has released an introduction to TRS in both Chinese and English, thus improving the content of the official English website, and has added links to the English taxation laws and regulations issued by the Taxation Agency, Ministry of Finance and those of the English websites of other taxation agencies. By doing such, this office may provide better and more user-friendly taxation services.
  • This office organizes tax saving classes on the second Thursday of every even month from 7:00 to 8:30 pm to avoid daytime working hours and to promote the concept of lifelong learning. In addition, it provides regular workshops to educate the public with tax-saving knowledge.
  • A tax service team was founded and held 410 community activities for tax education program in 2017, which attracted 367,027 participants.
  • In compliance with the Fiscal Information Agency, Ministry of Finance, this office established the local tax declaration system on the Internet to provide the general public with online declaration services for House Tax, Land Value Tax, Land Value Increment Tax, Deed Tax, Stamp Tax, and Amusement Tax. In 2017, there were 210,131 online declaration applications in total. 
  • A general service counter has been set up to conduct 47 quick services for local districts and another 32 services for cross-county (city) regions, such as the reissuance of tax bills, overdue tax inquiries, and issuance of payment certificates.

 
B. Tax Collection
  • In 2017, the budget of local tax revenues in Taipei City were NTD 75.014 billion and total tax levied was NTD 74.889 billion with annual budget achieving rate of 99.8%.
  • Tax collection for Luxury Property Tax reached to NTD 1.58 billion in 2017.
  • Checking the Land Value Tax registration and the usage of land helped to increase tax collection by more than NTD 0.89 billion in 2017. 
  • Checking the House Tax registration and the usage of houses helped to increase tax collection by more than NTD 0.563 billion in 2017. Ministry of Finance has approved First Place in Group A among the local revenue service offices in Taiwan.
  • The performance of case selection in 2017 included review of evading Land Value Increment Tax cases by making use of co-ownership partition, Land Value Increment Tax refund cases for land repurchase, the control over Land Value Increment Tax cases, the exemption of Land Value Increment Tax cases for presenting land to social welfare businesses or private schools, taxable documents for Stamp Tax, the overall registration of Amusement Tax, abnormal cases of Vehicle License Tax exemption for the disabled, and the inspection of vehicles qualified for Vehicle License Tax. Case selection helped to increase tax collection by more than NTD 0.92 billion.
  • This office established an operation plan to enhance the delivery of tax bills. The delivery rates for the tax bills of House Tax, Land Value Tax, and Vehicle License Tax in 2016 were 99.99%, 99.99%, and 99.99%, respectively.
  • This office re-mailed tax bills to the top 100 households (193 cases in total) failing to receive the delivery in 2017, with tax revenues of up to NTD 19 million, all have been delivered. 

 
C. Administrative Management  
  • To create a paperless e-office, TRS has established an Local Knowledge Management base via the Intranet. Furthermore, it has adopted several feasible measures, such as paperless conferences, an online attendance management system, an online e-form management system, and practical computer workshops, in order to reduce paper consumption, advance administrative efficiency, and better serve the public.
  • The communication of data and information between Taipei City Revenue Service and other government agencies is conducted through notifications, facsimiles, and e-mails instead of official documents. 
  • For the purpose of improving tax collection performance and tax service quality, our division provided employees trainings based on 3 professional core skills including "planning and execution skill", "communication and coordination skill" and "professional taxation knowledge” to ensure their abilities to meet the demand of operation of our division. In 2017, total 7,435 participants joined in 250 internal trainings and 12,531 participants joined in 1,723 external trainings.
  • For a case to be rechecked, we should adopt recheck at first and in case the original processing didn’t conform to the appropriate laws or regulations or the tax fact was not explicit and clear, we would modify the legal basis, clarify the tax fact and reprocess the case or correct the original processing with the recheck conclusion actively. With regard to a case requiring administrative remedy, the rechecker should recheck it independently and debate and present their opinions in court to improve the efficiency and fairness of the processing.