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Taipei City Revenue Service

Key Achievements

Key Achievements
  1. Taxpaying Services
    ◎This office is dedicated to promoting the concept of marketing in the public sector and providing the general public with services of high quality and superb efficiency based on the belief of comprehensive taxation services. We make great use of the media, broadcasting, advertisements, press releases, posters, flyers, workshops, and the Internet. Furthermore, we work with communities and the heads of villages to promote taxation, thus receiving wide recognition.
    ◎The first-ever service alliance with the Land Administration Agent Guild of Taipei City and Yungching Realty Group has been established to provide high quality services with information exchanges, resources sharing and personnel cooperations.
    ◎To meet the demands of the general public, this office edits its promotional material with content that is easy to understand, such as “Tax Saving Tips” and “General Knowledge of Taxation,” which are favored by the public. In addition, it produces a variety of posters to promote taxation.
    ◎This office has released an introduction to TRS in both Chinese and English, thus improving the content of the official English website, and has added links to the English taxation laws and regulations issued by the Taxation Agency, Ministry of Finance and those of the English websites of other taxation agencies. By doing such, this office may provide better and more user-friendly taxation services.
    ◎This office organizes tax saving classes on the third Thursday of every even month from 7:00 to 8:30 p.m. to avoid daytime working hours and to promote the concept of lifelong learning. In addition, it provides regular workshops to educate the public with tax-saving knowledge.
    ◎This office has united a taxation service group, which visited the heads of villages 220 times and councilors 86 times in 2015. Furthermore, it has held 414 community activities to promote taxation education, with 206,158 participants in total.
    ◎In compliance with the Fiscal Information Agency, Ministry of Finance, this office established the local tax declaration system on the Internet to provide the general public with online declaration services for House Tax, Land Value Tax, Land Value Increment Tax, Deed Tax, Stamp Tax, and Amusement Tax. In 2015, there were 225,346 online declaration applications in total.
    ◎A comprehensive service counter has been set up to conduct 44 quick services for local districts and another 24 services for cross-county (city) regions, such as the reissuance of tax bills, overdue tax inquiries, and issuance of payment certificates.
  2. Tax Collection
    ◎The local taxation of Taipei City in 2015 reached NTD 76.823 billion, 18.1% or NTD 11.748 billion more than the budget of NTD 65.075 billion.
    ◎Tax collection for Luxury Property Tax reached to NTD 0.45 billion in 2014, followed by the amount of NTD 0.95 billion in 2015.
    ◎Checking the Land Value Tax registration and the usage of land helped to increase tax collection by more than NTD 0.7 billion in 2015.
    ◎Checking the House Tax registration and the usage of houses helped to increase tax collection by more than NTD 0.6 billion in 2015.
    ◎The performance of case selection in 2015 included review of evading Land Value Increment Tax cases by making use of co-ownership partition, Land Value Increment Tax refund cases for land repurchase, the control over Land Value Increment Tax cases, the exemption of Land Value Increment Tax cases for presenting land to social welfare businesses or private schools, taxable documents for Stamp Tax, the overall registration of Amusement Tax, abnormal cases of Vehicle License Tax exemption for the disabled, and the inspection of vehicles qualified for Vehicle License Tax. Case selection helped to increase tax collection by more than NTD 0.476 billion.
    ◎This office established an operation plan to enhance the delivery of tax bills. The delivery rates for the tax bills of House Tax, Land Value Tax, and Vehicle License Tax in 2015 were 99.94%, 99.99%, and 99.99%, respectively.
    ◎This office re-mailed tax bills to the top 100 households (207 cases in total) failing to receive the delivery in 2015, with tax revenues of up to NTD 21.34 million.
  3. Administrative Management
    ◎To create a paperless e-office, TRS has established an Local Knowledge Management base via the Intranet. Furthermore, it has adopted several feasible measures, such as paperless conferences, an online attendance management system, an online e-form management system, and practical computer workshops, in order to reduce paper consumption, advance administrative efficiency, and better serve the public.
    ◎The communication of data and information between Taipei City Revenue Service and other government agencies is conducted through notifications, facsimiles, and e-mails instead of official documents.
    ◎This office established its human resources development project based on the objectives of “personnel utilization,” “saving manpower,” “talent cultivation,” and “vitality stimulation.” This method determines multiple principles to promote the project so that the limited human resources may best exert their capabilities and the performance and service quality of tax collection may be improved. To enhance the training of personnel, this office organized 95 internal workshops, with 3,265 participants and 1,597 external workshops, with 10,576 participants in 2015.
    ◎This office attempts to lower the number of recheck applications by reviewing itself in advance to see if there is any false treatment or unclear facts. In that case, the office processes the recheck applications based on correction procedures. On the other hand, to increase efficiency and improve fairness, the cases of administrative remedies are entrusted to the independent review system of the Legal Affairs Section. In 2015, the office received 199 applications for recheck, only 0.007% of all cases.
    ◎This office is aimed at establishing an independent and objective fines reviewing system, streamlining the time management of case auditing, and improving the expertise of inspectors. Furthermore, fine reports and tax bills will be directly delivered by the Legal Affairs Section.