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Key Achievements

A. Taxpaying Services
  • This office is dedicated to promoting the concept of marketing in the public sector and providing the general public with services of high quality and superb efficiency based on the belief of comprehensive taxation services. We make great use of the media, broadcasting, advertisements, press releases, posters, flyers, workshops, and the Internet. Furthermore, we work with communities and the heads of villages to promote taxation, thus receiving wide recognition.

  • An electronic signature management system has been established to allow the service staff to download relevant data of the applicant and scan concerned certificates through the system when an applicant applies for some matter at the counter so that the applicant will not need to fill the paper-made application form and enjoy a more efficient electronic application service.

  • In view to actively strengthen its e-services, the Department has launched a Smart Customer Service Chatbot called the "Tax Mitigation Little Helper" on the official LINE QA of the Taipei City Government. The list of subjects is based on the local tax questions that are closely related to the masses. We have also built an intelligent customer service system on our website to integrate the most frequently asked and up-to-date tax issues, and to set up a 24-hour tax advisory service through various channels.

  • The website of the department has set up an "Online Little Helper to Exemption or Tax Relief on Vehicle License Tax for People with Disabilities", which combines the application for Disability Certification, for exemption of Vehicle License Tax, for parking permits and special license plates for people with disabilities with the relevant office, application instructions and links to organizations, to facilitate the public to obtain the welfare benefits and application information on vehicles for persons with disabilities.

  • A more flexible service including application for an inquiry on 24 items of tax data through telephone, fax and online appointment, taking relevant files at a specified service counter at the time appointed and extension of the file pick-up time to 7:30 pm has been offered to serve numerous office workers better.

  • To meet the demands of the general public, this office edits its promotional material with content that is easy to understand, such as “Tax Saving Tips” and “General Knowledge of Taxation,” which are favored by the public. In addition, it produces a variety of posters to promote taxation.

  • The Department's website has compiled a brief introduction in Chinese and English and has strengthened the contents of the English version by linking up the Income Tax Act and regulations from the Taxation Administration, Ministry of Finance and the English web pages of other tax authorities. The website also provides a more comprehensive foreign language tax environment by providing Japanese and Korean FAQs on local tax and links to other tax authorities' websites in Indonesia, Vietnam, and Thailand.

  • This office organizes tax saving classes on the second Thursday of every even month from 7:00 to 8:30 pm to avoid daytime working hours and to promote the concept of lifelong learning. In addition, it provides regular workshops to educate the public with tax-saving knowledge.

  • A tax service team was founded and held 506 community activities for tax education program in 2019, which attracted 2,489,940 participants.

  • Provide the Taipei City Government Citizen Services Platform, the E-Tax Document Service, the Ministry of Finance eTax Portal, and the Local Tax Online Declaration channels. Facilitate the processing of online declaration services such as house tax, land value tax, land value increment tax, deed tax, stamp duty, and amusement tax.

  • A general service counter has been set up to conduct 47 quick services for local districts and another 32 services for cross-county (city) regions, such as the reissuance of tax bills, overdue tax inquiries, and issuance of payment certificates.

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B. Tax Collection
  • In 2019, the budget of local tax revenues in Taipei City were NTD 72.617 billion and total tax levied was NTD 74.641 billion with annual budget achieving rate of 102.8%.

  • Tax collection for Luxury Property Tax reached to NTD 1.62 billion in 2019.

  • Checking the Land Value Tax registration and the usage of land helped to increase tax collection by more than NTD 0.706 billion in 2019. 

  • Checking the House Tax registration and the usage of houses helped to increase tax collection by more than NTD 0.93 billion in 2019. Ministry of Finance has pproved First Place in Group A among the local revenue service offices in Taiwan.

  • The performance of case selection in 2019 included review of evading Land Value Increment Tax cases by making use of co-ownership partition, Land Value Increment Tax refund cases for land repurchase, the control over Land Value Increment Tax cases, the exemption of Land Value Increment Tax cases for presenting land to social welfare businesses or private schools, taxable documents for Stamp Tax, the overall registration of Amusement Tax, abnormal cases of Vehicle License Tax exemption for the disabled, and the inspection of vehicles qualified for Vehicle License Tax. Case selection helped to increase tax collection by more than NTD 0.305 billion.

  • This office established an operation plan to enhance the delivery of tax bills. The delivery rates for the tax bills of House Tax, Land Value Tax, and Vehicle License Tax in 2018 were 99.99%, 100%, and 100%, respectively.

  • This office re-mailed tax bills to the top 100 households (227 cases in total) failing to receive the delivery in 2019, with tax revenues of up to NTD 59 million, all have been delivered.


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C. Administrative Management  
  • To create a paperless e-office, TRS has established an Local Knowledge Management base via the Intranet. Furthermore, it has adopted several feasible measures, such as paperless conferences, an online attendance management system, an online e-form management system, and practical computer workshops, in order to reduce paper consumption, advance administrative efficiency, and better serve the public.

  • The communication of data and information between Taipei City Revenue Service and other government agencies is conducted through notifications, facsimiles, and e-mails instead of official documents.

  • For the purpose of improving tax collection performance and tax service quality, our division provided employees trainings based on 3 professional core skills including "planning and execution skill", "communication and coordination skill" and "professional taxation knowledge” to ensure their abilities to meet the demand of operation of our division. In 2019, total 4,949 participants joined in 162 internal trainings and 15,323 participants joined in 2,747 external trainings.

  • For a case to be rechecked, we should adopt recheck at first and in case the original processing didn’t conform to the appropriate laws or regulations or the tax fact was not explicit and clear, we would modify the legal basis, clarify the tax fact and reprocess the case or correct the original processing with the recheck conclusion actively. With regard to a case requiring administrative remedy, the rechecker should recheck it independently and debate and present their opinions in court to improve the efficiency and fairness of the processing.